Approved-source search
Keep retrieval focused on approved material.
Project brief / AI & automation
Human-centered AI.
Source-backed answer drafts with a clear human review step before customer communication.
Generated project artwork · Not an original application screenshot
Knowledge retrievalAI evaluationHuman review UX
Client name not published · Portfolio summary edition
01 / Feature & workflow overview
What the project focuses on.
Treat an AI answer as a reviewable draft with source context, rather than an automatic final response.
Cited answer drafts
Connect suggested answers to supporting sources.
Review and edit queue
Give reviewers room to edit before communication.
Feedback and evaluation records
Capture feedback to support ongoing evaluation.
Workflow at a glance
- STEP 01Search approved sources
- STEP 02Prepare a cited draft
- STEP 03Review and edit
- STEP 04Approve communication
This overview communicates the project’s intended business flow; it is not a technical specification or original system diagram.
02 / Business context
The business objectives.
The project’s focus translated into practical goals for the people using it.
- Objective 01Staff could find relevant approved material in one place.
- Objective 02Reviewers could inspect the source of each suggested answer.
- Objective 03Unsupported drafts could be rejected before reaching a customer.
Design considerations
- Keep suggestions separate from approved actions.
- Retain source context for reviewer inspection.
- Evaluate uncertain outputs and escalation paths before operational use.