Intake automationCRM integrationRouting rules
Project focus
A connected intake workflow that organizes enquiries and routes them to the right sales owner.
- Multi-channel intake
- Duplicate checks
- Suggested enquiry summaries
- Assigned-owner notifications
Business objectives
- Sales staff could receive a consistent enquiry record.
- Potential duplicates could be reviewed before CRM creation.
- Routing exceptions could stay visible rather than disappearing in an inbox.
Detailed delivery stories and measured results will be added when available.
Workflow at a glance
Give incoming enquiries a clear next owner without losing their original context.
- 01Collect the enquiry
- 02Check duplicates
- 03Summarize the request
- 04Assign the next owner
WORKFLOW DETAIL
A closer look at the workspace.
A simplified interface visualization of the project’s focus. The original application’s screens are not published.
